The Returns Summary Analytics Report offers valuable insights to help businesses analyze various aspects of their returns process, including the volume of returns initiated or canceled, the number of items exchanged, and provider cost per return.
Navigate to Analytics > Advanced Analytics > Right Arrow > Returns Summary
Returns Summary Page:
Total Returns - The number of returns the graphs feature, based on filters selected
Value of Returns Completed - The total monetary value of completed returns
Total Exchanges - The total number of items exchanged by customers
Total Cancelled Returns - The total number of canceled returns
Average Provider Cost per Return - The average cost of a return, based on the provider
Return Volume over time - The total volume of returns, depicted on a graph, based on a selected date
% of Returns - The percentage of returns by return reason, return method, and refund method
% of Returns by Top 5 - The percentage of returns by Top 5 returned SKUs and product categories
% of Returns by Top 5 Locations - The percentage of returns by Top 5 locations
Fields & Controls
Visit Analytics - Fields & Controls to learn more about the various fields and controls that are available like Time filters, Order filters, Export options and many more.