How to View Tickets Through the Help Center How to View Tickets Through the Help Center

How to View Tickets Through the Help Center

Navigate to  Delivery Solutions Help Center

How to View Tickets in the Help Center.gif

How to View Tickets through the Help Center

mceclip10.png Step 1. Click on the avatar to the right of the Delivery Solutions Logo and magnifying glass.


mceclip10.png Step 2. Click the Requests button.

mceclip10.png Step 3. Click the My Requests button to view the tickets you have created.

mceclip10.png Step 4. Click the Requests I'm CC'd on button to view all tickets you are copied on.

mceclip10.png Step 5. Click on the Organization requests button to view tickets that have been submitted by your company or organization.

Id - Ticket reference number.
Subject - Brief line about ticket request.
Requestor - The person who created the ticket.
Last Activity - Tickets with most recent updates or comments.
Status - Current status of ticket.

mceclip10.png Step 6. Click on the Subject line to view a ticket.

mceclip10.png Step 7. Scroll to the bottom of the ticket to find the section for adding comments and attachments. Click the Submit button to add new comments to the ticket.

Was this article helpful?

0 out of 0 found this helpful

Add comment

Please sign in to leave a comment.